Phone Monday through Friday 8:00 a.m.-6:00 p.m.
1-800-933-ASCD (2723)
Address 1703 North Beauregard St. Alexandria, VA 22311-1714
Complete Customer Service Details
Hotel cancellations should be made through onPeak at least three days prior to arrival, depending on each hotel's cancellation policy. Changes are subject to hotel availability. Also note that hotels may impose an early departure fee. This policy is at the discretion of the hotel, and the amount varies. To avoid a charge, be sure to verify your departure date upon check-in.
Online reservations: Confirmations will be emailed from onPeak within three business days of receipt of your hotel reservation.
All other reservations: Confirmations will be emailed or faxed from onPeak within three business days of receipt of your hotel reservation form if your choices were available.
Please review all information for accuracy. If you do not receive your acknowledgement within three business days, please contact onPeak at 1-855-992-3353. You will not receive written confirmation from the hotel.
Reservations must be received no later than February 21, 2019, to be assured a room at the ASCD conference rate. After this date, the ASCD room blocks may be released and the hotels charge significantly higher rates. Call-in reservations will be accepted based on availability up until the first show date of March 16, 2019.
All rates are per room, per night, and are subject to a 16.4% sales and occupancy tax. Taxes are subject to change without notice. Hotels may charge additional fees for rooms with more than two occupants.
When making a reservation, please provide room bedding preferences. The hotel will assign specific room types upon check-in based on availability. Please be advised that requests are not guaranteed by onPeak or the hotel.
Important Note:
Only Illinois sales tax exemption forms can be honored in the state of Illinois. Out-of-state sales tax exemption forms cannot be accepted.
All reservations must be guaranteed with a credit card. No advance deposit is necessary. You may send in a check for your first night's deposit.
If you would like to send a check to guarantee your reservation, you must still provide a credit card and the check must be received by February 1, 2019.
After the check deposit deadline, reservations will be guaranteed by credit card only. If onPeak receives a check after this date, it will be returned.
Early-bird or advance-purchase rates are subject to the conditions specified by the hotel. Please review the hotel's terms prior to booking.
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